Troubleshooting
Analysis failed / no captions found?
Analysis failed
- The video is members-only / paid / private: not supported — try a public video.
- Transient errors (network, provider busy): the system retries automatically; you can submit again later.
- The result page shows an error code; including it when reporting helps us pinpoint the issue faster.
It keeps using transcription (Whisper) and is slow
This means the video has no usable captions and must rely on speech-to-text. That's normal — just a bit slower and more costly than captioned videos.
Still not working?
Go to DMCA / Contact or email us with the video URL and the analysis ID.