Account & billing

Upgrade / manage subscription / out of quota

Upgrade

On the "Plans" page pick a plan, monthly or annual. Checkout takes you to the 藍新金流(NewebPay) payment page and brings you back automatically; card details are held by the payment provider, never by us. Plans are priced in TWD.

Switch plan (upgrade / downgrade)

Subscribed users switch right on the "Plans" page without leaving the app:

  • Upgrade: takes effect at the end of the current period at the new price; until then your current plan stays (no prorated charge).
  • Downgrade: takes effect at the end of the current period — until then you keep your current plan and benefits, and you can cancel the change anytime on the "Account" page before it applies.

Cancel / resume

Cancel directly under "Subscription" on the "Account" page. Cancellation takes effect at the end of the current period; you keep access until then. Changed your mind? Click "Resume" before it ends.

Billing history / update payment method

View your billing history (date, order number, amount, status) right under "Subscription" on the "Account" page. Each row has "View receipt", which opens a receipt with the order number and payment transaction number (matching the payment notification email); use "Print / save as PDF" to keep a copy. The receipt is proof of payment, not a Taiwan uniform invoice. For an invoice or other help, email support and include the order number.

Changing card / card expiry

Your subscription is tied to the card you used at checkout. To switch cards, click "Change card / renew" on the "Account" page and enter the new card: it takes over from the next billing date, nothing is charged now, and the old authorization stops automatically.

When the card authorization reaches its final period (usually card expiry) we email you 7 days ahead; after that date the account returns to the free plan with credits and data intact, and "Change card / renew" restores it. If a charge fails, the plan pauses and returns to free — subscribe again to restore it.

Email notifications

Whenever your subscription changes we email your sign-in address so you can keep track without checking the site:

  • Subscription started: plan activated, first payment details and a receipt link.
  • Payment received: each renewal, with a link to that period's receipt (order and transaction numbers).
  • Card authorization ending: a reminder 7 days ahead to change card / renew.
  • Payment failed: when the plan is paused and returns to free; subscribing again restores it.
  • Cancellation scheduled: confirms the stop date; you can resume anytime before then.
  • Plan ended: when the account returns to the free plan, with credits and data kept.

Emails follow the interface language you use on the site; when it can't be determined they include both Chinese and English. These are billing notices and can't be turned off individually (the daily channel digest can be switched off on the "Subscriptions" page).

Out of quota

When the month's credits run out, actions are blocked with an upgrade prompt. Credits reset at the start of each month, with no rollover.